Dynamics 365 Customer Voice

Understand your customers to build better experiences

Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.

Features

  • Capture feedback immediately across channels with personalized surveys to continuously track customers’ perceptions of your services and products.

  • Surface customer sentiment, trends, and the metrics that matter to your business to ensure a complete understanding of your customers.

  • Connect with your customers in the moments that matter with predictive insights, automatic alerts, and customized workflows