Improve Customer Satisfaction. Increase Client Retention.
Build A Better Brand Reputation And Increase Sales.

Dynamics 365 customer service features allow companies to improve customer relationships and increase your loyal client base.

 WHAT IS DYNAMICS 365 CUSTOMER SERVICE?

Dynamics 365 Customer Service features the tools you need to improve your customer relationships. This software elevates every customer interaction into a more positive, efficient, and personalized effort to strengthen bonds with your current, former, and future customer base. The Dynamics 365 customer engagement features allow your sales, marketing, finance, and operations teams a smarter way to tie all client interactions into one organized effort to provide better and more proactive service. Here’s how the Dynamics CRM Customer service application can create customers for life.

WHY CHOOSE DYNAMICS CRM CUSTOMER SERVICE?

The Microsoft Dynamics CRM Customer Service software application takes all your myriad customer interactions and organizes them into a more cogent, sophisticated effort to build long-term relationships. Our digitally connected activity capture and connected support platform allow you to manage omnichannel in real-time.

 SOME OF THE BENEFITS OF THIS COORDINATE BEHAVIOR INCLUDE:

  • Chat features that record and track activity while allowing you to respond immediately to customer inquiries.

  • Allowing customers to choose their engagement platform. Self-service portals allow your customers to get in touch by text, chats, via AI-powered bots, email, or a human agent by video or phone.

  • Provides customer service agents with all the data they need on past client interactions in real-time. If one business customer is on the phone and one from a different branch is emailing, you’ll see it and be able to respond with up-to-the-minute information that will improve your efforts to serve.

  • Seamlessly transition between Dynamics 365 customer engagement channels. Keep the customer satisfied by offering a human touch when automation leads to frustration. Improve the customer experience by allowing the individual to choose the contact that is best for their situation and frame of mind.

  • Professionalize your customer service response with AI-driven suggestions for how to respond to customer inquiries. This software can improve customer satisfaction by showing agents the best way to respond depending upon the type of interaction or complaint. This will improve the consistency of behaviours across your customer service teams and improve their effectiveness.

  • Use sophisticated analytics to visualize data and spot trends. Are there regional issues with your product delivery? Are your customer service teams fielding consistent complaints on one particular product or service? Seeing these trends allows companies to improve customer experience and respond more quickly when problems arise.

    Dynamics 365 Customer Service is true customer relationship management software. These tools allow companies to professionalize their efforts to maintain customer relationships and build loyalty. Today, customer loyalty can turn on a dime, with social media influences and competitors trying to steal your market share. Dynamics 365 customer engagement software is the one tool your entire team needs to deliver value at every customer touchpoint, resolve issues quickly, and keep the customer satisfied.

 DYNAMICS 365 CUSTOMER SERVICE + DynamixSys

You owe it to your team to take a test drive of the innovative Dynamics 365 Customer Service software. You owe it to yourself to build a partnership with DynamixSys. We support your efforts to work smarter and build more revenue for your organization by improving your Microsoft software deployments.

DynamixSys offers our clients full support of their Microsoft products from building a business case to implementation and maintenance.

We have the experience you seek to ensure implementation success. To find out why we’re the best in the industry at supporting Microsoft’s professional tools, contact us.