Engage customers in real time

Design, predict, and deliver content through the right channels in the moment of interaction for personalized customer journeys.

 Orchestrate your customer journeys to strengthen relationships and earn customer loyalty faster. Learn how to:

  • Engage your target audience in real-time by designing, predicting, and delivering content through the right channel at the right moment.

  • Win customers and earn their loyalty faster by orchestrating customer journeys across marketing, sales, commerce, and customer service.

  • Create personalized customer experiences by using AI-driven recommendations that turn insights into relevant, impactful actions.

  • Build customer trust by using built-in features that help with compliance and security requirements.

Get started now to see firsthand how to create engaging emails, target the right audience, and automate personalized customer experiences.

Elevate customer experiences with Dynamics 365

By using a business application that helps you focus on creating personalized buyer experiences, you’ll engage your target audience better to strengthen relationships and earn loyalty faster.

You’ll have access to easy-to-use features and capabilities that help you build end-to-end experiences that incorporate AI recommendations—turning customer insights based on past interactions into actions on which content to deliver to which customer in which channel at which time.

Plus, unlike some other solutions, Dynamics 365 builds customer trust by using a platform that helps you meet your compliance requirements while helping protect customer data.

 Web Experience Foundation

Targeted, personalized digital marketing starts with a comprehensive web content management solution. Create and deliver digital experiences faster, lower management and resource costs by using a single provider, and rely on a platform that’s compliant with government, industry, and corporate standards.

Integrate Powerful Nurture Marketing

Turn suspects into prospects with automated nurture marketing campaigns. With Dynamics 365 you can easily manage segmented prospect lists dynamically and target content based on interests, geography, or any other relevant attribute. Know right away when prospects engage with your content signalling deeper engagement and readiness for a sales conversation.

Gather Customer Insights

Collect customer insights and interactions in one place. Enable any employee to get predictive insights and embed customer insights into the app of their choice. Analyze customer demographics, purchase history, and interactions to deliver and fine-tune relevant offers and content using customer intelligence and built-in predictive analytics. Strengthen customer relationships by tracking interactions to quickly identify at-risk customers.

“Be open-minded. ERP projects aren’t just about requirements, they are about putting together a very thoughtful, practical program of work with scalable solutions in mind.”

Jeff Bacon, VP Client Development